Return & Refund Policy | Color-Max Women's Wear

Color-max Customer Care

Mandatory Return Condition

Customers must record a complete unboxing video while opening the parcel. The recording must clearly capture the sealed package being opened without any cuts, edits, or pauses.

👉 Return or replacement requests are strictly rejected without valid unboxing video proof.

Step-by-Step Procedure

Record an unboxing video before interacting with or opening the parcel seal.

Ensure the address label, parcel invoice, and structural product details are visibly clear.

In case of an issue, keep tags fully attached and leave the garment completely unworn.

Submit the video clip within 24 hours of tracking delivery status.

Send footage directly to support on WhatsApp at +91 8807288588.

Unboxing Demo Guide

See how to capture your delivery verification video properly.

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Return Eligibility

• Product received physically damaged or defective.
• Incorrect type, color size, or item variants delivered.
• Verified structural manufacturing errors.

Non-Returnable Conditions

• No uninterrupted unboxing clip available.
• Products modified, washed, or showing signs of wear.
• Product tags detached or official brand bags missing.
• Claims posted past 24 hours post-delivery window.
• Slight tint variants caused by studio photography monitors.

We kindly ask all customers to adhere to these operational safety instructions to experience seamless order tracking resolutions. Color-max Women’s Wear dedicatedly stands behind delivering comfortable, premium grade leggings, kurti pants, dupattas, and ethnic apparel sets daily.

Return & Exchange Policy